COMMENCAL New Zealand will not make a decision on a returned item(s) until the item arrives at our depot.
Cash on delivery (COD) returns or postage paid by consignee returns will be refused. The goods must be returned to us in as-new unused condition, in its original packaging, and in perfect condition. Returns that do not meet these criteria will not be refunded and remain available to the consumer in our office.
To request a return, contact us specifying the order number, the reference(s) and reason for the return, and your availability for us to send you a return number:
Phone +64 3 925 9075